Passkey Support

We want to help you fix issues & get the full potential of passkeys. In case you have problems, we offer free passkey support.

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Troubleshooting Passkeys

What are typical passkey issues?

Read through our list of typical passkey problems and get support for them.

To save a passkey, you need to enable iCloud Keychain. You can enable Keychain in the Apple ID pane of System Settings There are no matching passkeys / there are no matching passkeys saved in your iCloud Keychain No passkeys available. There aren't any passkeys on this device Passkey already exists (or similar error message as its defined by the relying party)I am seeing a QR code Insert your security key into the USB port Passkeys not offered Could not create your passkeys / Error while creating passkey / error while generating passkey We could not find a matching passkey (or similar message from the relying party)Something went wrong. There was a problem signing in with your passkeys Something went wrong. The request timed out

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Further questions about passkeys?

Why are passkeys secure? What’s the difference to a security key? Get answers to many passkey-related questions our Passkeys FAQ.

authentication sample

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