Passkeys Help & Support Page

Passkeys are a new concept for many users. We want to help you fix issues and get the full potential. In case you have problems or questions, we offer free passkeys support.

Troubleshooting

Implementation help

FAQs

Expert support

Comprehensive Guide to Troubleshooting Passkeys

What are typical passkeys issues?

Read through our list of typical passkey problems and get help for them.

To save a passkey, you need to enable iCloud Keychain. You can enable Keychain in the Apple ID pane of System Settings There are no matching passkeys / there are no matching passkeys saved in your iCloud keychain No passkeys available. There are not any passkeys on this device Passkeys already exists (or similar error message as its defined by the relying party)I am seeing a QR code Insert your security key into the USB port Passkeys not offered Could not create your passkeys / Error while creating passkey / error while generating passkey We could not find a matching passkey (or similar message from the relying party)Something went wrong. There was a problem signing in with your passkeys Something went wrong. The request timed out

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How to integrate passkeys?

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Read Our Comprehensive Passkeys FAQ

Further questions about passkeys?

Why are passkeys so secure? What’s the difference to a security key? How can I remove a passkey? Get answers to many passkey-related questions in our passkeys FAQ.

Passkeys FAQ